eGOa, Complaints Book

In accordance with INDECOPI

Complaints Book

This translation is provided for your convenience. In case of any discrepancy, the Spanish version prevails.

Under Peru's Consumer Protection and Defense Code (Law No. 29571), eGOa Capital SAC makes this virtual Complaints Book available to you. Fill in the form and you'll receive a copy by email.

AIdentification of the complaining consumer
BIdentification of the contracted good
CDetails of the complaint

You'll receive a copy of your complaint by email. Your data is protected.

Response time. The provider must respond to the claim or complaint within no more than fifteen (15) business days, which cannot be extended under the law.

Filing a claim doesn't prevent you from using other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI. Claim: dissatisfaction related to the products or services. Complaint: dissatisfaction not related to the products or services, or discontent with customer service.

Done! We've registered your complaint.

We've received your complaint and sent a copy to your email. We'll respond within the legal timeframe.

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